Costumer service suggested that I would have the refund mailed to my address inside of a Examine in just eight months. I'd no decision and experienced to wait. Once the 8th 7 days of not receiving the refund I went to the same neighborhood office and spoke with Ericka she recommended that this is costumer support’s difficulty no Metro’s I had been totally stunned. Referred to as costumer service and talked into the agent for minutes because they couldn’t locate absolutely nothing therefore transaction has transpired. I've contacted CSR in excess of 10 moments given that then and no-one even is familiar with with regard to the transaction. went to the identical local Office environment many times with destructive response as they can’t support which Which. It truly is 05/13/2016 the fifth thirty day period I have not obtained my funds. This Matt male who's I think the supervisor for this retail outlet and really Found at A different Place of work is irresponsible and doesn’t treatment about client’s desires and worse Metro is sitting on my revenue. I'll get to to any probable authority to file a proper criticism and request my dollars. This is often comprehensive insanity and I wouldn’t be expecting this sort of injustice would happen in right now’s competitive marketplace. I'll sustain using this until eventually I get my money back.
I'm Bored with listening to the bull crap from customer service. It’s a shame how so Lots of individuals dislike Metro PCS the title men and women are calling y’all fits y’all correctly. Of the problem doesn’t get fixed quickly I will.be seeking for one more carrier. That is this kind of shame for y’all to due to people today then We have now to manage customer support who are very rude and don't care about us.
April eighteen, 2017 at 2:56 am Been aquiring a Terrible time with my ZTE Pro Max some thing was wrong with it before then a short while ago wouldn’t cost so took it to shop had to pay $fifteen for guarantee to get new phone and needed to acquire it to a different retail outlet to put in order for new cellular phone I had been informed three-five days had to attend full week place it in on Monday didn’t get it back again until the next Monday the lady had the flu not her fault went their Friday to pic up mobile phone the man suggests cant give you cell phone only the Lady understands about your telephone so Exactly what are u there for and he was type of unpleasant she place the majority of my things again missing many contacts and also other time when having dilemma I misplaced a lot of things with other providers your things just sync back to new things from previous with metro its a problem its always a problem now I cant download things and cant erase various contacts now guy at first keep claims have to acquire a disc to scrub up but that will erase everything Just what exactly’s The purpose plus the intent I would like some kind of payment its not truthful I experience I’m not currently being taken care of as being a valued shopper just you don’t know unwell resolve your challenge temperarly and send out you on your way and its not correct or fair I don’t know if its for the reason that of training or exactly where store is located typically blacks and Spanish are available to each but I feel an improved task could b carried out and another retail outlet similar race criteria the people in suppliers are good but when you will need your phone and what’s in it and on don’t get shipped there’s a problem if this was a white Neighborhood the issue would b solved a taken better treatment of don’t experience similar to a valued client in the least have shed a lot of info and pictures behind metro I like my phone and the cost of service but will go else in which to have the services I have earned if need to have be
It's possible if the CS reps would halt looking through the scripts though I am talking they might essentially listen to the problem and clear up it.
I instructed her so am I mainly because I paid my revenue on an account which has incorrect details and I haven't any proof of anything in producing with my identify SPELLED Effectively. Which is all I had been requesting since the merchant had typed my title wrong from my motorists’ license. The cops get there, I get advised to go to a different Metro PCS store, of which I did and received an up-to-date corrected copy of my account data within 30 seconds of arrival. This 6301 Grayson Rd., Harrisburg, PA 17111 store has incompetent staff that have to find out how to read through and kind.
I are actually combating for my credit for a single month. I took my lender assertion to The shop, and so they known as the payment assist Section and naturally they claimed there is just one payment. I’m in excess of metro pcs. I desire a resolution. Its there in black and white on my financial institution statement. No one really wants to assist me.
January 15, 2016 at seven:twenty am I am wanting to understand how it's not Bogus marketing and will be investigated. I had been a metro pcs consumer for years but I’m into the latest technological innovation. I desired the phone i wanted to use and metro doesn't market phones like samsung galaxy Notice four. I wanted the samsung Be aware four I procured unlocked from T-cellular no contract after taxes and charges was $710.00 Soon after being with T- mobile for 11 months and Weary of paying $30 for any hotspot on your own in my prepare go to this site I had been serious about returning to metro so I contacted them on numerous instances by phone As well as in store to verify if I change that my cellular phone could well be suitable Which I might hve a hotspot element was essential for my enterprise. I used to be certain each and every time above the cell phone and in store Of course every little thing would function along with the phone was acquired from their sister community T-mobile.
April 24, 2014 at 3:06 pm I purchased my cellular phone and started my assistance on February 3, 2014. In March I designed my payment on the third when I get my social safety incapacity. My support was turned off because the people today in The shop at BabXXXX and Huebner Rd. in San Antonio, Tx 78240 instructed me that paying one day later really should’t generate a difference, but Obviousely it does. Then they instructed me I could change the payment day online, which I did. Then on March third my service was turned off Yet again. Additionally they had my pin selection and my security question Incorrect. I just bought these difficulties preset right now. Once i informed them they necessary to change the thanks date to the right working day – the third of on a monthly basis, they told me there will be a Five Dollar charge To accomplish this.
Could thirteen, 2015 at 9:27 am Only to elaborate this transpired on the Lincoln St. place in Worcester, Ma. Along with Greg’s refusal to permit me to accomplish the new marketing he also demanded to know very well what I used to be going to do with MY phones. The two phones I Acquired AND Have. I discovered it intrusive and overstepping. I must reiterate my account was canceled I wasn't a Metro member and Greg refused to allow me to invest in your services and items.
You should be ashamed of yourselves!!! I'm selecting an attorney and suing the daylights from you assholes!!! I'll expose you losers in shape who you truly are! I'll go community with my situation! So for those who don’t wish to look negative rather than be exposed, email back and given that this problem straight away! You bought 24 hours.
2. Try out to assume each of the calls you miss out on, don’t answer, or perhaps the backlash from persons expressing you are disregarding them.
Right away he received angry and hostile with me. I have never been handled so rude he even bought in my deal with like he was gonna strike me.
I demanded to grasp in which the opposite 2,000 moreover shots ended up and requested the place my authentic SD card was. I opened The brand new cellphone and found he had not put the SD card back again from the phone. He ran on the back again Office environment grabbed a SD card and set it in my cellular phone. Soon after scrolling the cellphone’s gallery, I realized this wasn't the original SD card I gave him. I repeatedly asked him what transpired to my daughter photographs and my pregnancy photos. He kept telling me he transferred them to the new telephone and refused to confess he nevertheless had my first SD card someplace and experienced swapped/switched out my SD card with all my pictures on it to get a blank card.
00 deductible for each mobile phone. That was in March 2016. Amongst my cellphone bought dropped and shattered on Monday April 25, 2016. I identified as to difficulty a assert around the 29th of April and was advised that the deductible was now fifty.. for each telephone. I did not acquire any notification of your deductible likely up, which is illegitimate for purchasers not to be notified. I questioned to speak to a supervisor and soon after 45 min of waiting on hold proceeded to explain all of the problems I had been experiencing, he got very defensive, talked in excess of anything I had been expressing and after that hung up on me. BRAVO metro you have got the worst customer support and mobile phone support on the planet. On Monday I'm distributing a criticism While using the Berrer organization Bureau. I could even pice The shop so not a soul else receives taken benefit of. I am quite talked about with my total practical experience with Metro pcs